All aquarium sales and special orders are final. No refunds, credits or exchanges. The Aquarium Shop is not responsible for late deliveries from the manufacturer on products and special orders.
Exchanges on "stock items" are at management discretion. Used items cannot be exchanged or returned.
Customers must contact manufacturers for any defects. Any unopened item can be returned within 14 days from purchase but wiil incur a 25% restocking fee.
ALL perishable items are non-refundable. There is no guarantee on livestock.
The Aquarium Shop cannot be held responsible for livestock after it leaves the store. We will be happy to work with you if you bring in a sample of your water and the dead livestock.
If you have any questions, please contact us at email@example.com or +1 (516) 333-0682